Our Delivery Policy
Our Privacy Statement
Our Delivery Policy...
strives to make our delivery service convenient and timely. We have
outlined the key elements of our delivery policy to help you understand
our business practices. Should you have any questions, please don't
hesitate to contact Customer Service.
International shipments may be subject to additional custom fees, duties
and taxes. We DO NOT liable any import duties, taxes, custom fees
or tariffs imposed by various governments on the product.
delivery will be make within 1-2 business days (48 hours) from Monday to
Friday. Weekends & Holiday orders will be ship on the following business day.
However, the exact time it takes for your order to arrive at your
doorstep might vary due to factors that are beyond our control.
cases, AnimeXclub ships through airmail, so our
delivery hours are inline with Post.
All delivery fees are calculated at the checkout according to the
total weight of the product/s you are ordering, and also on where
you are shipping to. For all purchases, you will be required to
enter your post code and select the destination country so the checkout can calculate your shipping
Right To Refuse Service
AnimeXclub reserves the right to refuse service to any customer
information provided indicates any likelihood of credit card fraud.
We are NOT liable for any charges or lost shipments via Airmail as the shipping method are not
insured. For such reason, we
strongly recommend shipping via Courier (FedEx, DHL, UPS) companies as they
guarantee fast and secure delivery.
P.O Box and APO/FPO addresses are NOT shippable via Courier
Company as they are NOT accepting these addresses.
We are NOT responsible for any fees incurred by incorrect
addresses or refused shipment.
Within 30 days
after delivery, you may return any defective or wrongly delivered
product purchased from AnimeXclub for full credit. Again, we regret
that we are unable to accept returns products that have been open
unless the item is defective. You may always return a defective
item at any time.
To make a return, please go to the Customer Service
To remove an item from your order or to cancel your order at
any time prior to delivery, please go to the Customer Service
page. Changes and cancellations made on the day of
delivery are subject to a 15% handling fee.
Our Privacy Statement...
respects you privacy. We do not sell, rent, or loan any identifiable
information regarding our customers to any third party. We may use
and share aggregated information when it enables us to improve and
enrich our product and content offering. Any information you give
us is held with the utmost care and security, and will not be used in ways to which you have not consented.
Our Privacy Statement was developed under strict guidelines and
discloses www.animeclub.us's privacy practices. When you visit our Web
site you can expect to be notified of:
- What personally
identifiable information is collected
- What organization
is collecting the information
- How the
information is used
- With whom,
if anyone, the information is shared
- The choices
you have regarding how the collected information is used
- The safeguards
and security procedures in place to protect your information from
loss, misuse, or alteration
- How you
can update or correct inaccuracies in your personal information
We Collect And How We Use It
In order to provide you with excellent products and services,
AnimeXclub asks you for specific pieces of personal information
when you register as a customer. AnimeXclub will not collect any
personal information about individuals except when specifically
and knowingly provided by such individuals.
Personal Account Information
Your name, delivery address, telephone number, e-mail address,
and special delivery instructions help AnimeXclub to deliver your
order on time and to the correct location. We always confirm by
e-mail the items in your order, the scheduled delivery window you've
selected, and the delivery address. A Customer Service Representative
will contact you by telephone to resolve any questions we might
have about your order. Your user name, password, and password reminder
let AnimeXclub verify that you are a registered customer and prevent
anyone else who may have access to your computer from ordering in
your name without your express permission.
AnimeXclub does not reveal your personal information to any third
party except to the financial institution that processes your credit
card transaction, or if required by law.
A cookie is a small file created by your Web browser to assign
a unique identification to your computer. www.animeclub.us uses the cookie
to track your clicks as you browse and shop at www.animeclub.us and easily
move between pages on our site. The cookie also helps us greet you
personally and keep track of the items in your shopping cart without
taking extra time to re-verify your password on each page. We do
your computer. To shop at www.animeclub.us, you should have the cookies
option of your browser turned on. However, once you've finished
shopping, you can delete cookies from your hard drive if you like.
www.animeclub.us logs IP addresses for systems administration purposes.
IP addresses are logged to track a user's session and help us determine
how often the areas of our site are visited. In many cases, we view
and discard the information immediately. We do not link IP addresses
to anything personally identifiable so we could never link an IP
address to a specific customer.
Online Surveys And Contests
From time to time, www.animeclub.us may conduct online surveys that
ask you for demographic data, like your post code, age, or income
level. Participation in these surveys is always voluntary.
aggregates the responses we receive before using the information
to improve the product offerings and services we offer. We do not
link your individual responses to your personal information at any
www.animeclub.us may also offer contests that ask for some personal information,
such as name and e-mail address, so that we can contact winners.
All of these contests follow applicable federal and state laws.
We will clearly post the rules and terms of each contest on the
Changing And Editing Your Information
You can make changes to your personal information or to your
customer status at any time in a password-protected area called
Currently, we do not send any regularly scheduled e-mail communications
to customers. If we were to introduce such communications, we would
provide customers with the option not to receive such e-mails.